Frequently asked questions
Straight answers. If yours is not here, message us.
Everything you might want to know
How much does a cleaner cost with Sparkle & Press?
One off, ad hoc and irregular cleans are £20 an hour with a 2 hour minimum. For a regular, consistently booked service, we come and see your home for free and agree a fixed weekly, fortnightly or monthly price. Reset and deep cleans are £20 an hour, with the hours agreed at the visit.
Which areas do you cover?
Cheshunt, Broxbourne, Hoddesdon, Goffs Oak and Cuffley in Hertfordshire, plus Nazeing and Roydon in Essex. We also go towards Ware and Hertford Heath when we have other customers nearby on the same day.
Do you clean flats and communal areas?
Yes. We clean flats of every size, and we clean the communal areas of blocks of flats: entrance halls, stairs, landings, lifts and bin stores. Communal cleaning is quoted per visit after a free site visit, for landlords, managing agents and residents associations.
Do you do ironing as well as cleaning?
Yes. The Press in Sparkle & Press is ironing. We can do your ironing in your home as part of your booked cleaning time, at the same hourly rate. A standalone ironing service with fixed basket prices is launching soon, and you can register your interest now.
What is included in a regular clean?
Everything you can see, from ceiling to floor. That includes skirting boards, cupboard doors and handles, limescale, shower screens, the things on your worktops and the panels on your doors. Our rule is simple: if we can see it, we clean it. Inside ovens, cupboards and fridges are extras.
Do I need to provide cleaning products?
We normally use your own products and equipment, because you know what suits your home and your surfaces. If you would rather we brought everything, just tell us and we will.
Will I get the same cleaner every time?
Yes. Right now that is Georgina, who founded Sparkle & Press. As we grow, every customer will have their own regular cleaner, and you will see who they are before they arrive.
Do I need to tidy up before you arrive?
No. You do not need to clean for the cleaner. We are not there to judge, we are there to help. If your home has got away from you, a reset clean is exactly what it is for.
What if I am not happy with the clean?
Tell us within 24 hours. If something that was part of your clean was missed or not done properly, we will come back and put it right free of charge, usually within 48 hours.
Do I need to be at home?
No. Many customers give us a key or leave one in a key safe. We lock up and post keys back through the door if that is what you prefer. If money or valuables are left out when we arrive, they are exactly where you left them when we go.
How quickly will you reply?
Within 24 hours, and usually much sooner. You can message or call every day, 9am to 9pm. Cleaning itself happens monday to friday, in school hours.
Are you insured and DBS checked?
Yes. We hold public liability insurance. Georgina holds a current DBS check.
Ready for the wow moment?
We come round, see your home and give you a clear price. Free, and no obligation. We reply within 24 hours, usually much sooner.